​ Privacy Policy​

1. About this policyThis Privacy Policy explains how Specialized On site Solutions(“we”, “us”, “our”) collects, uses, stores and discloses personal information when you use our website [yourdomain.com] and our services.By using our website, you agree to the collection and use of information in accordance with this policy.

2. Who we are and how to contact usBusiness name:Specialized Services Group ACN: 680 981 604 Address: 26 hewittson Road Edinburgh North 5113 Email: specializedonsitesolutions@outlook.com. If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above. 

3. What personal information we collectThe types of personal information we may collect include:

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Identity details (e.g. name, business name, job title)

Contact details (e.g. email address, phone number, postal address)

Account details (e.g. login details if you have an account)

Transaction information (e.g. products/services purchased, billing details – not full card numbers if processed by a payment gateway)

Website usage data (e.g. IP address, browser type, pages visited, time and date of visits, referring site)

Any other information you choose to provide (e.g. in contact forms, support requests, feedback).

4. How we collect personal informationWe collect personal information in a variety of ways, including when you:

Visit or use our website

Fill in forms on our site (e.g. contact, quote, booking, newsletter signup)

Communicate with us by email, phone, or in person

Make a purchase or request a service

Interact with our social media pages or advertising.

We may also collect certain information automatically through cookies and similar technologies when you use our website (see section on Cookies).5. Why we collect, use and disclose personal informationWe collect, hold, use and disclose personal information for purposes including:

Providing our products and services to you

Responding to enquiries, support requests and feedback

Processing orders, payments, refunds and account administration

Sending service‑related communications (e.g. order confirmations, changes to terms)

Sending marketing communications where you have opted in or where permitted by law (you can opt out at any time)

Improving our website, products, services and user experience

Complying with legal obligations and responding to lawful requests from regulators or law enforcement

Protecting our rights, property, safety, and that of our customers and the public.

6. Cookies and website trackingOur website may use cookies, web beacons and similar technologies to:

Remember your preferences and settings

Understand how visitors use our website

Improve site performance and user experience

Support analytics and, where used, advertising or remarketing.

You can usually choose to disable cookies through your browser settings, but this may affect the functionality of our website.7. Third‑party servicesWe may use third‑party service providers to help operate our business and the website, such as:

Website hosting and IT service providers

Payment processors

Email and marketing automation platforms

Analytics providers (e.g. Google Analytics)

Professional advisors (e.g. accountants, lawyers).

These third parties may have access to personal information only to the extent necessary to perform their services for us and are required to handle that information in accordance with applicable privacy laws and reasonable confidentiality and security arrangements.8. Overseas disclosuresSome of our service providers or related entities may be located outside Australia, or store data on servers located outside Australia (for example, cloud hosting services).Where we disclose your information overseas, we will take reasonable steps to ensure that any overseas recipient will handle your personal information in a way that is consistent with the Australian Privacy Principles or an equivalent standard of protection.9. Security of your personal informationWe take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.These measures include physical, technical and administrative safeguards appropriate to the sensitivity of the information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.10. Access to and correction of personal informationYou may request access to the personal information we hold about you, and you may request that we correct any inaccurate, out‑of‑date, incomplete, irrelevant or misleading information.To do so, please contact us using the details in section 2. We may need to verify your identity before providing access or making corrections, and in rare cases may need to refuse access in accordance with the Privacy Act 1988 (Cth). If we refuse, we will tell you why.11. Direct marketingWe may use your contact details to send you promotional information about our products, services, events or special offers that we think may be of interest to you.You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us using the details in section 2.12. Links to other websitesOur website may contain links to third‑party websites.We are not responsible for the privacy practices of those sites, and this Privacy Policy does not apply to them. You should review the privacy policies of any third‑party sites you visit.13. Data retentionWe keep personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy or as otherwise required by law.When personal information is no longer needed, we will take reasonable steps to destroy or de‑identify it.14. Children’s privacyOur website and services are not primarily directed at children under 16.If you believe we have collected personal information about a child without appropriate consent, please contact us so we can take steps to delete that information where required.15. Changes to this Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in law, technology or our business.Any updates will be posted on this page with the “Last updated” date below. Your continued use of our website after changes are posted will be taken as your acceptance of those changes.Last updated: 1/1/22